As is the case with almost all e-commerce websites, the eBay FAQ section will not give you everything you need. Some of the questions that you may have require interaction with an e-Bay representative. Even when all the answers are available on FAQ section and elsewhere on the site, some buyers and sellers still want to talk to an eBay representative since this reassures them and gives them peace of mind.
e-Bay are known for their prompt response, which is typically within 24 hours. Although contacting an eBay rep on phone is more convenient than writing a lengthy email, you should note that if you are having a hard time contacting an eBay representative via phone, you can always try to make contact via the internal system on ebay.com.
There are several reasons why buyers and sellers would need to contact an eBay representative. E-Bay representatives are always available to help and they are capable of helping in the simplest and the most complex matters around the clock.
When can you call an eBay Representative?
Different people call for different reasons, but below are some of the most common reasons people require an eBay contact number.
Buyers:
- What the eBay Money Back Guarantee covers
- Payment options/how to use PayPal
- The action to take when you do not receive the item ordered
- The action to take when you receive an item that does not match what is listed on the description
- What to do in case of a problem with your account
- What to do in case you receive a damaged item
- The return policy if you have changed your mind, how to contact the seller, and what to do if the seller accepts the item back
- How to report fraud
- How to close an eBay account
- The timelines that you should be aware of
Sellers:
- What to do if you lose an eBay Money Back Guarantee case for an item that is not as described
- How to get your money once you sell an item and the buyer fails to pay
- How to report a buyer and whether the result of the report can be disclosed
- Why sellers are only allowed to leave positive feedback on buyers
- Who eBay sides with in case resolutions
- What to do if you suspect a buyer is misusing the Feedback system such as giving threats
- What eBay does to buyers to violate eBay policies off the website
- What to do if you are finding it difficult to sell products/services
- How to go about listing items
About eBay
eBay is one of the biggest e-commerce websites in the world. The company, started in 1995, manages eBay.com, which is an online shopping and auction site. People buy and sell all types of goods and services throughout the world in auction-style sales. The company also has shopping by ISBN, UPC and other kind of SKU, “Buy It Now” shopping, online classified ads, and online event ticket trading, among other services.
File online complaints (as opposed to phone complaints) to ensure there is a paper trail. Use blogs and articles to find the correct eBay customer service number – finding it on the website is not always easy.
Author Bio:
This is a guest post by Bill Williams. Bill is a business man who sells products on eBay. You can find his products by searching for his name or his products on eBay. You can get eBay contact number by clicking this link.